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Phone conversation with customers of your store
How do you help your store's customers on the phone?
A lesson plan for everyone who teaches the subject of sales in the fourth secondary school, plus a work bundle for the exercises.
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Downloadable resource (9)Student (teacher training) -
History of payment methods
Bundle about the history of payment methods.
The students get a basic insight into the different payment methods over time. Exercises are also offered such as a listening and ranking exercise.
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Downloadable resource (14)Student (teacher training) -
Branches: Assignment for group work - Bijdehand(el) en Verkocht(!)
Group work based on the branches chapter. This group work is also used as an introduction to the customer-oriented approach.
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Downloadable resource (4)Teacher -
Presenting: Guidelines
Guidelines for designing presentations.
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Downloadable resource (11)Teacher -
Manual: Create a Google Presentation
A handy guide to creating a simple presentation with Google Slides.
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Downloadable resource (48)Teacher -
Media literacy: Learning path
The Media Literacy Learning Line summarizes which media literacy competencies an average child should develop at every age. She gives substance to the final objectives and curricula according to the framework of the Mediawijs Competency Model. A …
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Downloadable resource (43) -
Types of warehouses: Key - Optimum 5 Logistiek
Repeat test on the types of warehouses for the logistics subject 5 BSO.
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Role play hire dispute
This teaching material contains a case of a rental dispute, as if you are to be the judge. The bundle provides all necessary information, the fully written issue and the corresponding lease agreements and regulations.
The role of peace court is …
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Downloadable resource (10)School/education -
Talking about the company: Listening Exercise - New Backbone Business and Commerce
Listening Exercise on the text of Unit 1 Talking about JLane.
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Downloadable resourceTeacher -
Complaint handling from A to Z
The five appendices are complaints that the students should assess, a complaint interview during construction and also conduct the interview effectively. It fits in with the Customer Service course.
The complaints are authentic and come from …
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Downloadable resource (24)Teacher -
I go to the office: Company visit and bundle
This project made a trip to a real office. This bundle can use before, during and after the visit to the office in order to prepare for the trip with the class and for their processing.
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Downloadable resource (10)Administrative staff -
Analysis of study: Survey
This questionnaire is aimed at analyzing the learning process of a pupil with a view to improving his or her study method.
Downloadable resource (7)Other