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Customer-friendly telephoning: Phases of telephone conversation - ME & Company 4
Every telephone conversation consists of the same phases. On this website they are discussed one by one:
- the preparation;
- the welcome/greeting:
- the core;
- the closing.
Students will find a blank telephone note on this site to prepare for a …
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NATO alphabet
The NATO Alphabet or International Radio Alphabet is an international way of spelling words. Often used by reception staff, radio operators and telephone operators. How well do you know this alphabet? Can you spontaneously tell which word belongs …
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Race against the clock across the alphabet
Practicing the alphabet through a game. Mark the missing letter as soon as possible. Preparation to quickly spell words on the phone.
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Customer-friendly telephone conversation at the reception
Website about conducting customer-friendly telephone conversations as a reception employee.
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Geocaching: NATO alphabet
Website with information about geocaching.
Also discover the NATO spelling alphabet. Which words are used to indicate letters and how do you get started with numbers.
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