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Upselling and cross-selling
In this learning resource, the concepts of upselling and cross-selling are defined and illustrated with some examples. The students then complete a short exercise to process these concepts.
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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Soft skills: Chips
A domestic helper must develop many personal and professional skills. These sheets explain ten different soft skills, each of which in turn contributes to strengthening domestic helpers in the performance of their jobs.
They provide definitions, …
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Conflict management and customer types: Work bundle dealing with conflicts
What conflict styles are there? What conflict style do you have and how can you convert it into assertive behavior? Students perform role plays and apply strategies to make their communications successful with customers and teammates.
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Organizing a general meeting: Task
The students are assigned to organize a (fictitious) general meeting.
They will look for three locations with their facilities and accessibility, restaurants and hotels nearby and the associated prices.
With this task, students learn to plan, …Translated by
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Billing and cash documents: Templates
Google Spreadsheets containing templates to create your own purchase and sales invoices as well as bank statements and cash documents. Can be used when setting up tests, tasks and exams as an example or template for students.
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Documentary Rabot: Discussion
This collection of assignments is part of the documentary Rabot , a film by Christina Vandekerckhove from 2018.
The documentary follows a number of people in the Rabot social housing block in Ghent, just before the social housing block was demolished …
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Ratio analysis of the financial statements: Class task - Economix 5
Class assignment on the financial ratio analysis of companies' annual accounts. The theory is explained in a PowerPoint presentation, after which the students do an analysis based on Colruyt's annual accounts.
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The European Union as a model for the democratic constitutional state: Presentation
In this Powerpoint presentation, the course material regarding the EU and democracy is linked to prior knowledge of economics and law. This includes:
- what is the EU;
- what is the principle of a democratic constitutional state and why is this important …
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Art chat cards: Engaging in conversation through art
Our art chat cards invite you to talk to your class group based on a selection of works from the MSK collection.
Together you can talk about everyday topics such as clothing, hobbies, parties, holidays, the senses... In addition, it is a …Translated by
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Monthly budget in Microsoft Excel: ICT assignment
In this ICT assignment, the students use Microsoft Excel to draw up a monthly budget plan. They split income and expenses into fixed and variable. The totals are automatically converted into a pie chart and a bar chart.
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Calculate invoices: Exercises
A practice bundle to calculate simple invoices yourself.
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